Customer Testimonials
Rude sales staff and mangers. 60 days after purchase I have no title,paid fully . Paperwork was to go to the courthouse title clerk said they e mailed to verify address but all information is on sales receipt. 60 days past due today the clerk said they will mail it out today. Very disappointed!
This was the best dealership I have dealt with. Employees friendly and knowledgeable . Rick and the sales manager were great. Clean and no pressure just business. Would recommend this dealer to everyone.
The whole process was seamless and quick. Everyone was so nice. It’s the best car buying experience I’ve had.
I like Mike Ward. This is the fifth car I have bought from this dealership.
Professional and easy experience. No pressure and enjoyed a stress free test drive. Gave us a lot of great information to make a decision.
Ricardo was a great salesman, what ever we asked him to take to his manager he did no questions. Very happy with our deal and car
Ricardo was professional and made concessions to meet me after I got off work. I was able to test drive a vehicle the same day and he made it an effortless and enjoyable process.
Ricardo exceeded every expectation going on. He want above and beyond that I would recommend anyone to go see him directly for their car needs
ASHLEY EXPRESSED THE HIGHEST LEVEL OF POLITENESS, PROFESSIONALISM, AND DESIRE TO PROMOTE AND COMPLETE THE OUT OF STATE SALE OF MY VEHICLE, PLUS TRANSPORTING AND PAPERWORK REQUIRED. LUKE WASKO ALSO PROVIDE GREAT SUPPORT AND COORDINATION. CUSTOMER, MARK MUIRHEID OF ARIZONA
Connor Kirk has been amazing at Mike Ward Infinity. He has gone above and beyond to provide excellent customer service.
Ashley extends wonderful customer service & follow-up as well as follow through Liked the no pressure atmosphere & everybody who was involved in this transaction made it a pleasant & easy experience
Absolutely the best experience I have had at a dealership Ashley and staff went above and beyond to be professional and courteous with out the high pressure sales tactics. Definitely a cut above, congratulations Mike you have put together a great team!
Mike Ward Infinity is a first class operation. I would definitely recommend them to others.
The GM called and said they would not cover anything as these are maintenance and not safety issues!
Brakes,tie rods, cv joints and windows that get stuck open are not a safety issue!
Hi guys
We bought this van from you a little more than a month ago and it as been slowly falling apart on us.
First the driver door started making a crunching sound when opening or closing, then the passenger side rear window got stuck and wouldn't go up or only after going up and down a few times partially, then the passenger window started ... Read More DealerRater - Oct 8, 2023
Always a great experience. The folks at Mike Ward are knowledgeable and very service-oriented. I would recommend this dealership!
The staff was prompt and efficient. The service waiting area was very clean. The wait time was accurate. And the pricing was comparable to other service shops. Although other shops don't wash your car after servicing it. Thank you
Leased a car from Mike Ward Infinity and paid all dealer fees at start of lease. Infinity requires lease buyouts be done at INFINITI dealership. Had all financing and approval done at a credit union and went to close loan and they wanted $789 to process the loan!! Ridiculous! My credit union would have done it for $17. Went to another dealership that had no dealer fees. Will definitely not purchase another car from Mike Ward.
Easiest car purchase ever. James took time for me to show all the features and benefits of the car along with warranties. Even after the purchase was completed, he still answered all my questions and picked up a manual that wasn't included in the car. Please see James Gabrielson at Mike Ward INFINITI for great service and a stress-free buying experience.
I purchased 2018 Lexas used car and James was my salesman, he was so awesome, answer all my questions and didn't pressure me in any way. He is one of the best salesman I've ever work with. Thank you James so very much
Billie Vogel listens and is helpful and attentive and cares and takes care of my car.
Very easy and efficient experience. Didn’t feel pressured and I believe we ended up with the exact car we needed. Highly recommend Mike Ward INFINITI!
Great service and love the car wash that comes with it. I really appreciate how they got everything done in a timely manner and was out of the dealer in less than an hour.
Very informative, great time management, very professional…the vehicle in great condition (cleaned) after service.
Excellent and always very accommodating. The entire staff is professional, knowledgeable and willing to do that whatever is necessary.
Every aspect of buying our QX 50 was professionally handled. Dan Tissner did a excellent job guiding us along the way. Would definitely recommend Mike Ward Infinity!!
Mike Ward is a premium dealer with premium rides. I really appreciated the up front pricing and the transparent financing process.
Exactly what you want from an experienced dealership excellent service thank you for everything definitely appreciate
Great customer service and easy to work with. Great experience, wonderful followup and attention to our needs.
Very nice place to be the gentleman that attends was knowledgeable and. Helpful but could have given us a little bit more time to discuss our purchase with each other they made the financiers and didn't try to sell us any warranty not needed
As always, This service was done in a friendly, professional and efficient manner. Scheduling the service appointment was very easy.
We purchased our INFINITI several years ago and continue to have it serviced at Mike Ward INFINITI. The staff in both Sales & Service are always professional, on time, keep their commitments and are a pleasure to work with. There are other INFINITI auto dealerships closer to our home that we had worked with while owning a previous INFINITI, but the experience at Mike Ward INFINITI is worth the drive!
I am confident that the work on my vehicle is done correctly and what needs to be done is explained ahead of time.
I bought a 2016 Ford Focus with the help of James Gabrielson. James was professional, knowledgeable, kind, and NOT pushy (great characteristics of a respectable salesman). Thank you for a great experience after struggling for months to find a reliable car. -Madelyn
We recently purchased a QX60 from Mike Ward Infinity and couldn’t have had a better experience. Our sales consultant, Jimmy Nicholds, was knowledgeable, pleasant, professional, and extremely patient as we navigated the sales process. After the purchase, Jimmy gave us a very comprehensive overview of the workings of the car and let us know he was available to answer any questions that may come up in the future.We also had the pleasure of working with AJ Anderson who helped complete the transaction. Both Jimmy and AJ made this a very pleasant and stress free car buying experience.
This is the best auto dealership I have ever worked with. At the time of purchase Dan Levine and staff treated me with respect, were pleasant to work with and handled the deal very well. When service was needed, Billie and the service staff have taken great care of my needs. Great people to work with, I highly recommend the Mike Ward INFINITI.
Outstanding service !!!!!!!!!! I would love to thank joe and rest of his team for putting up with me . Thanks guys !!!!! Nice work .
Absolute top-shelf service. I've never had anything less than an outstanding experience here. Off the charts for both EQ and auto IQ, and just a genuine pride in what they do that makes every experience sparkle.
The service was impeccable and excellent Thank you. Once again, thanks for the tects Mr. Hepp
I recently purchased a used vehicle from Mike Ward INFINITI and was assisted by Billy Garcia. Billy was extremely helpful and made the transaction as smooth as buying a car can be. If you are looking at heading into Mike Ward for a new or used car, ask for him directly.
Mike Ward INFINITI is a fabulous dealership and their service department is wonderful! Andrew is such a helpful person. It was much appreciated the time he gave to our situation.
INFINITI makes a great car, that is a given. But what is special about Mike Ward Infinity is the level of service you get for that car. There is no better service department that I have ever encountered than this one. Well done.
Purchasing a car from Mike Ward INFINITI was an enjoyable experience. Our salesman Billy Garcia was a pleasure to work with. Everyone we encountered there was very nice.
My experience with Mike Ward INFINITI is always awesome and this visit was no exception. I drive 60 miles to bring my car in for service because I know they will take such good care of my car! I have been using Mike Ward INFINITI since I bought my car from them in July, 2009! They have a wonderful service department.
I narrowed it down to two INFINITI dealerships and after phone calls and f-2-f conversations I selected Mike Ward to purchase and provide services support for our QX50 Edition 30.
Taking in you car is typically unpleasant however, I have recieved nothing but consistent, excellent service at Mike Ward. The service team is so accommodating, helpful and transparent about findings and cost. Very impressed!
Nice and Professional people, Mikhile Tracey was extremely helpful and honest. Will buy again next time!
My experience with this dealership was exceptional. I flew in from out of state.James Gabrielson was an excellent salesman.
Quality people and quality service is held to the highest standards at Mike Ward Infinity. We were very blessed to have one of the best sales associates help in our selection of and clean used luxury vehicle( Lexus RC 350 F Sport). Billy Garcia went above and beyond his duties in assuring our satisfaction and helping us feel comfortable through the whole process. Highly recommended dealership! Thank you Mike Ward Infinity, And especially Billy Garcia ( lead executive sales consultant) "Quality consultants, selling quality vehicles to valued consumers"
The dealer was great, but James, our sales rep, was absolutely fantastic. I’d have no qualms with purchasing another vehicle from infinity if James was who I dealt with.
Does not communicate status while you wait; grossly over chargers for service when done; suggested I walk across the highway if I want to go to restaurant as I waited over 3 hours to the find out the vehicle wouldn’t be looked at for 3 more days.
Always great service! Billy Viegle and the team are on point amd I love the car wash and vacuum!
Great! Don’t waste your time with any other dealer, these folks were a pleasure to work with!
We felt that Billy took special care of us when we shopped for a used vehicle for our son's first vehicle. Billy kept close communication with us and remembered details about our interests. While at the showroom, Billy and every employee we met were courteous and gracious. The professionalism at Mike Ward INFINITI was excellent. We were very happy and impressed with our shopping experience! Thank you, Billy, and everyone at Mike Ward INFINITI!
Top notch service department , always very helpful and willing to assist . I Would highly recommend.!!
A good experience for my first time buy without my husband with me, Jeffery was terrific I had my other car in service at the masserati dealership
Very happy with my car buying experience at Mike Ward INFINITI and my Sales Person Billy Garcia. Billy was super knowledgeable and helped me find the car of my dreams. I couldn't be happier with my purchase as the car exceeds my expectations. I was very happy with all of the options I was offered in financing and was able to get all of the extra options I wanted to take care of my vehicle. They made my car buying experience exceptional.
Won't offer any assistance to repair a second failed cvt in the same car. Terrible quality and terrible customer service. No transmission should fail in less than 70,000 miles. But Mike Ward INFINITI seems to think that is OK and OK to share the customer full price for it's replacement.
Great experience with this dealership, Billy Garcia is good to work with and he made the buying process very smooth. Highly recommended to every one
If you’re looking for professional and courteous service Mike Wards is the best I’ve experienced in the greater Denver area since I moved here in 1969. If you want it done right and with a minimum of hassles this is where you need to go!
I recently purchased a 2021 Infinity QX80 from Mike Ward in Highlands Ranch. My sales person was AJ Anderson; very friendly and soft spoken, good technical ability, no pressure a pleasure to work with. Good selection of SUV's and prepared nicely for delivery. Great Experience, wish I had a bigger garage.
If there is an issue they are always ready to make it right. Very friendly, good atmosphere. Service is a big reason we have purchased 3 vehicles here.
Great service, honest people, amazing cars! Thank you Mike Ward; absolutely love hopping in my vehicle every time and enjoy the inflection point that is INFINITI!
I have been coming to Mike Ward for over 4 years, and just 2 months ago we purchased a QX60. During this entire time Bill Vogel has been our guy. He is professional, caring and makes you feel that he and the Mike Ward family will always take care of you. He is the role model for a service consultant at Mike Ward.
My Service Advisor, Arend, was very knowledgeable and professional. He patiently explained what the problem might be with our sunroof and told me that it would need to be diagnosed. We were given a new INFINITI to drive while the work waas being done. I was surprised to see how fast the news came back. I was give several options for the repair instead of the usual hard sell. He mentioned that we also had a potential brake problem and told me, again what the problem was and suggestions for repair. I chose to have the suggested work done. I ... Read More DealerRater - Jan 23, 2021
Mike Ward INFINITI is simply the best in the city! I dealt with Bill Vogel in the Service department and he was professional, knowledgeable and courteous.
Billy in sales: Wonderful experience. No pressure, no gimmicks. Very personable and attentive. Let the product sell itself and answered any questions that came up. Billy was great Jimmy in sales: Provided requested pictures and information in a very timely fashion via text. Bob in finance: very smooth, not stressful transaction. Explained options in a straight forward manner. I loathe car buying, but this was my first experience that I didn't dread, and actually enjoyed!
Thanks to the great team at Mike Ward Infinity. Antonio Aguilar was curious, friendly, and made the process easy. A great deal, a great team with great products. Love the Q60S..
A great sales team and a pleasant shopping experience would highly recommend sales rep Billy Garcia @ Mike Ward INFINITI to friends and family for their next car purchase
Mike Ward service department are the best!! They are my trusted advisors for my vehicle repairs! Love those guys! Thank you so much!! Tess M.
To put it simply, I will never buy a vehicle from the Mike Ward dealerships and I will never buy an INFINITI or Nissan product. I was treated very poorly by the Mike Ward INFINITI service department. I leased an INFINITI Q60s Red Sport, and it had problems from the very beginning. The service department dismissed my claim that there was something wrong with the vehicle. The car lost power when climbing hills. I explained the problem to the service department, and I was told it was the normal function of the cruise control. After explaining that the car ... Read More DealerRater - Sep 8, 2020
Anthonio was great and made buying a new (to me) vehicle easy. He went above and beyond anything that I expected. Buying a new vehicle was a new and scary experience for me and he walked me through it step by step making me more comfortable.
Qx 50 is my second car that I'm leasing with Mike Ward INFINITI. People are very nice and always trying to make you happy, they value customers time.
Great experience! Billy Garcia was our Sales Consultant, great guy, super helpful! Was able to get a good deal on my car, very thankful for him and the dealership!
Billy Garcia was great to work with! He eased the process of buying a new car and made it painless! We would absolutely work with Billy again! Thank you
We have purchased several cars from Mike Ward INFINITI, new and used. We continue to go back because of the amazing service and friendly staff. Billy Garcia has made our purchases quick and easy.
Antonio has been incredible as we navigated buying a vehicle during social distancing. I’m so impressed with his attention to detail and how kind he has been. He’s world class
Bought my new qx50, I will def be back for Q50 400 from Tyler. Thanks for always been easy to work with and maki g sure my INFINITI is runny perfectly
I was seeking a quality used car at a fair price. I had done a large amount of research on Acura MDX model SUV’s. I contacted Matthias Archil in reference to a specific vehicle. He quickly confirmed that it was still available and even took pictures of the vehicle and sent them directly to my phone before they advertised the vehicle for sale.
Matthias allowed me to access to the service department so I could view the vehicle while they were performing some minor repairs.
He introduced me to the used car manager, where we were able to negotiate ... Read More DealerRater - Mar 5, 2020
We had a good experience with Mike Ward Infinity. Everyone was helpful and Billy went beyond to helps us with the loan process. Thank you!
My wife and I purchased a 2019 Infinity QX60 from Mike Ward. The experience was excellent. The sales person, Bob Marnick, was informative, patient and not pushy. We were comparing purchasing a Lexus or an Infinity. The space in the Infinity sold us the car, but it was Bob who was the deciding factor to buy from Mike Ward Infinity! I would recommend Mike Ward and Bob Marnick to anyone looking to purchase from Mike Ward.
I just want to give a shout out to Jeffrey Myers and Kyle Hartman for an amazing stress free experience purchasing a car for my daughter. This was the first time for my daughter and I to purchasing a car on our own. They were extremely knowledgeable and helpful. Jeffrey is an amazing salesman I highly recommend asking form him. They had a really nice cappuccino machine a massage chair you can use while you sit and wait for the financing to be done. The dealer ship was really nice, clean and had a great atmosphere. We drove up from ... Read More DealerRater - Nov 8, 2019
Thoroughly enjoyed working with Matt at Mike Ward. Didn't expect to buy a car that day, but Matt and the team made the experience so enjoyable that we were hooked. Looking forward to working with them for many years to come.
When buying a used car, you have to remember all dealers have to meet their (profit) margins, which makes some (more than others) really stubborn when negotiating price. Especially a facility like this - super posh and many employees which all need to be paid. I bought a 2012 Jeep Grand Cherokee Overland Edition with 83k miles for $15,600. I noticed a significant fluid leak which their on-site mechanic priced at $931 for repair, significant hail damage on the hood, and a faulty headlamp they priced at $180. Another fluid leak was later discovered which cost $506 to repair. They wanted $16k for the car, ... Read More DealerRater - Oct 4, 2019
Mike Ward INFINITI is the only place I will dealership I will have business with. Excellent Sales and Service. Ask for Matthew Weinberg to assist you with your vehicle purchase. - Q50 and QX50 owner.
Bob was great from my 1st response to an ad! Totally responsive/ready to show me only what I asked for. Absolutely no high pressure.
My pre-owned purchase experience was quite the roller coaster ride; however a stable one in the hands of the Mike Ward Team.
Every pre-owned car purchase is different, all handled case by case; in mine I worked with Matthew Weinberg and Scott Van Iten. These guys are incredible.
The pre-owned BMW I purchased started having issues shortly after taking it home, they helped me sort it out right away; it took a few attempts to eradicate the issue but I think we finally got it! They were present the entire time, their attentiveness, integrity (again, post sale), and eagerness to ... Read More DealerRater - Sep 9, 2019
Two reasons for the one star rating: The Finance Manager, Luke Wasko, is super incompetent and when buying a $27,000 used car they dont even give you a full tank of gas it's far from a luxury experience. It took us 6 hours to buy our car because of how painfully long it took Luke to complete our finances. Then he tried to get us to go with a different credit union just because it was "easier for him" than our requested one, which would have increased our rate by .25%. Once we finally sat down to sign the paperwork ... Read More DealerRater - Aug 13, 2019
I can't say enough about the great experience we had - from Sales to Service. After our last dealer experience, we were considering other avenues for purchase - online, etc. But our experience at Mike Ward INFINITI changed all that. Matthew Weinberg was great to work with on our purchase. I had been to a couple other dealers earlier that day to look at some cars and either wasn't helped at all or pushed in a direction that I did not want to go. Matthew was very helpful and kind. I had a specific car that I had ... Read More DealerRater - Aug 10, 2019
This is my second car that I have purchased through Mike Ward and Antonio. They go above and beyond and make it easy for you as well as take into consideration the customer's best interest. Highly recommend doing business here.
Mike Ward INFINITI is the place to go! Our salesperson Jeanne Tal was the absolute best! Professional, personable, and patient! We got a great deal, and will be referring all our friends!
I’m new to Denver and wanted to lease another INFINITI. I worked with Steve Pattee, and it was a great experience. Steve is easygoing- and the process went smoothly. I’d have no problem working with him again in the future.
Internet salesman - Drew P. was really nice, and was able to get me into the RDX was looking at there. Luke in finance made the sale quick and easy so I could get on the road (had a 4 1/2 hr drive home). Thanks!!!!
Bought a used car there this summer.Dangerous recall was not taken care of until we researched it and had it as a condition of sale. Car clutch went out with in two weeks of purchase, ended up with a $$$ repair. Then, oil light came on after repair. hardly any oil in it even though they said they changed the oil just prior to sale. No oil leak seen while parked. I have 2 more cars to buy...will not purchase there. Positive note...The salesperson was very good and responsive.
This was the best car buying experience I've had! The entire staff that I dealt with were great. Very intentive, professional, and extremely helpful in any way possible. Steven Pattee and Aaron were wonderful. I highly recommend purchasing your next vehicle here!
We could not be happier with our purchase. Steven Pattee helped us throughout the process and found us the exact car my wife wanted. The process was fast, easy, and no pressure. I would recommend Steven to anyone wanting a great sales experience.
Steven Pattee and Antonio Aguilar's expertise and professionalism allowed us to easily purchase our new INFINITI Q50 Sedan sport. Thank you both so much !!!!
We recently purchased a new family vehicle from Steven Pattee at Mike Ward Infinity. We already knew what we were looking for and already had some losses that day. When we talked to Steven on the phone he was quick to check his inventory and be ready for us to come take a look. The 2013 GMC Acadia we purchased was in immaculate condition, which only made the excellent customer service we received from Steven and the Mike Ward team that much better. Steven was sure to answer all of our questions and was transparent about the process form start to ... Read More DealerRater - Jun 10, 2019
I went into the dealership to ask a few questions and ended up purchasing a vehicle. I worked with Steven Pattee. He made the process very easy. Steven was very courteous and answered all of my questions. If you are looking for a new car I recommend you go see Steven Pattee at Mike Ward Infinity.
I purchased a used SUV from Mike Ward Infinity in HR this weekend and I must say the entire experience was 10 stars. My sales professional Antonio Aguilar was knowledgeable and professional, and I was able to find exactly what I was looking. I love my new car and would return to purchase at this vehicle in a heartbeat. The staff at the dealership went above and beyond for me. Definitely recommend!
I recently purchased a 2019 QX80 from Steven Pattee at Mike Ward INFINITI. It was a great experience all around. Steven was very knowledgeable about the vehicle and accommodating throughout the purchasing process. I would highly recommend Steven and Mike Ward INFINITI!