We have purchased both a new and a used INFINITI from Mike Ward, and both times the process has been virtually effortless. Most recently we worked with Antonio Aguilar to buy a used INFINITI, and we could not have been more pleased. We have been telling our family and friends everything Antonio did to get us into the right vehicle, and they are all incredulous: "Do car dealerships even do that?" Yes, yes they do — and Antonio exceeded our expectations at every turn.We would 100% recommend Mike Ward INFINITI and Antonio Aguilar to anyone looking to buy a new or used car.
Matt Billadeau was great to work with. He took us out on a test drive, then quickly got us into the purchasing process and thoroughly explained and discuss each step in the process. And we love Mike Ward's Service department - top notch.
We worked with Antonio to find a pre-owned QX50 and unfortunately could not the exact car we were looking for. Antonio was great to work with and we will be using Mike Ward Infinity for all our service.
I've been going to Mike Ward INFINITI since I bought my car in 2013. They are hands down the best dealership I've dealt with. Their communication is always clear and prompt. Andrew Alves in service is amazing! He is organized, listens to my concerns, communicates what's going on with my car and always goes above & beyond to make sure I have a positive experience. I love how they take a video of the vehicle inspection and text it to me so I can actually see what's going on with my vehicle. I'd highly recommend Mike Ward and ask for Andrew, he'll definitely take care of you.
Excellent! This was truly the very best experience my husband and I have with at a dealership! We stopped by not intending to purchase on that day. Drew Phillips was exceptional and worked with us all the way through. Great service and support.Ryan was also great to work with! Will be back for any future car purchases!
I can't say enough about the great experience we had - from Sales to Service. After our last dealer experience, we were considering other avenues for purchase - online, etc. But our experience at Mike Ward INFINITI changed all that. Matthew Weinberg was great to work with on our purchase. I had been to a couple other dealers earlier that day to look at some cars and either wasn't helped at all or pushed in a direction that I did not want to go. Matthew was very helpful and kind. I had a specific car that I had found online that I wanted to look at which he showed me, but also based on our conversation, suggested another car that he thought might be a great fit to take a look at. He was absolutely right - and I ended up purchasing the car. What I also appreciated was that regardless of whether you purchase a new or Pre-Owned car, INFINITI or other Pre-Owned brand, you are treated as a valued client. I experienced this both on the Sale from Matthew (as well as Chad and Luke from a purchase process perspective - they were both great as well), and from Service for the We Owe items. Oscar in service was fantastic and great to work with through the process. We will be in the market for a second vehicle yet this year and without a doubt will be going to Mike Ward INFINITI for the purchase. They truly make you feel like you are part of the family and all customers are valued and treated great. This truly made the difference for us.
I met Matt B upon entering Mike Ward Infinity a few weeks ago after my Jeep with 300,000 miles gave up it's transmission. I was looking for a used replacement. Matt B was warm and friendly to my daughter and I through-out the entire search process and was never forceful or pushy like the average car salesman. Matt B. took the time to get to know my family, and our personal medical and financial circumstances due to a cancer diagnosis over the past year that I feared would make a vehicle purchase impossible. Major kudos to Matt B, Chad and Luke who all worked very diligently to find a way to meet our needs. They were patient as we looked over several weeks, and in the end we could not be happier with our used, but new to us: Infinity! We very highly recommend Mike Ward Infinity! Ask for Mike B ... you will be treated RIGHT!
Just purchased an SUV here and could not have been more impressed with how Matt, Bob and team took care of us. We were debating between here and another dealership, and opted for here due to the level of attention and care provided to us by Matt and Bob. The team here is knowledgeable and helpful in the decision making process, walks you through step by step, answers any questions you may have and ensures you feel good about the purchase you are making. Aaron and Luke, their Sales and Finance manager were also great to work with! We truly felt like they had our best interest at heart through the process, which I feel is a rarity compared to other dealers. Super impressed! 10/10 would recommend to a friend.
Always great service, professional, courtious
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