Bought a gently used Subaru Crosstrek from Robert that I had found posted on Autotrader. First off, the INFINITI dealership is gorgeous, looks like something out of a magazine. All of the staff were very attentive and polite. Robert made the car buying process very comfortable and was genuinely nice. Josh in finance was just as pleasant and explained everything in detail without rushing us. Bottom line-upscale dealership without the upscale attitude. They treated me no differently buying a 20k Subaru then if I was purchasing a 60k INFINITI, and I think that speaks volumes. Highly recommended.
The service team at Mike Ward INFINITI is exceptional. Elijah went above and beyond service. I had some issues with service on my car, back in December. When I brought our 2nd car in for an oil change, I was sharing with Elijah my service experience back in December and he did everything he could to make my experience top notch. Just saw them again for an oil change this past weekend on another car. Elijah was right there to greet me. On our way out, the service manager, Mike Ruch came out and personally thanked me and shared how much they appreciated my loyalty with them. It was a nice touch and made me feel good about their service and my cars. I got my car back, washed as always. I will keep buying from them, because their service is 2nd to none! Mike Ward, you have wonderful employees! Kudos to you! You're doing it right!
Very Friendly Atmosphere.
These people care about you even after the deals done. They follow up and when there's any warranty issues they're on it fast.
Although I did not end up purchasing a car through Mike Ward INFINITI, the customer service I received and the quality of the deal I was offered were both excellent. If you are looking for an INFINITI I highly recommend working with this company! It is clear that they value their customers and take pride in their work.
Fast and efficient. In and out in 2 hours. Thank you so much
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